Scania Multi 2014 Spare Parts Catalog & Service Information

Using the chassis number, it is possible to individually tailor all the information needed to carry out servicing, fault-tracing and repairs on each individual vehicle, thus enhancing the quality and precision of the workshop's operations. At the same time, the customer benefits from a shorter standstill time.

Scania Multi is a PC program distributed on DVD-ROM. Scania Multi contains information about parts, workshop operations, time required and necessary instructions, and this information is structured according to the specific needs of each user category. The system Scania Multi saves time on several fronts, which is of major benefit to the customer in the form of shorter standstill times.

Time savings and Better Quality for the Customer:

Precision: the right parts, times and operations from the very outset.

Easily accessible information: quick searching, only relevant information.

Rapid response: cost estimate at the first contact.

Many languages: information in 9 languages increases precision and speed.

Simple updating: only current information is found in the system.

The workshop of the future: everyone at the Scania workshop has access to the information in Scania Multi, which makes for a flexible organisation.

Local modifications are simple: Scania Multi is structured so that special adaptations can be integrated for each specific market.

A driver observes a brake fault on his truck and drives to a Scania workshop. With the help of the chassis number, the customer receptionist calls up the truck's specification and uses Scania Multi to determine the work which needs to be carried out. The customer receptionist can thus immediately offer the customer a time and cost estimate.

The mechanic who takes on the job looks up Scania Multi to find out how it should be tackled on this particular truck, and verifies exactly which parts will be needed for this chassis number. The system despatches an order to the parts store, which fetches the relevant parts. The truck is repaired and the Scania Multi system then automatically produces the necessary documentation for invoicing the customer.

Many areas of use in the Scania workshop

 Customer receptionists or workshop supervisors: they use the standard times list, fault-tracing diagrams, technical descriptions and bulletins, package activities.

 Mechanics: look up the function descriptions, operational descriptions, specifications and service bulletins.

 Parts personnel: they refer to the parts catalogue.
Warranty personnel: they use the standard times list as their primary tool.

All this information is easily accessible to all users of Scania Multi. The system opens the door to a restructuring of workshop operations. The mechanic can if necessary act as a customer receptionist and can even handle invoicing and other follow-up processes.

The investment is a modest one for the Scania workshop. Scania Multi is run on a standard PC, which can be used for other tasks in the workshop. The program can also be run in a network. Its information is updated via CD-ROM discs which are sent to the workshops four times a year. Any supplements in between these four scheduled updates are provided in the form of paper printouts. The entire process is thus far simpler than trying to keep paper or microfiche copies of each individual publication up to date.

Parts catalogues, standard times lists and package price lists are included in Scania Multi as of November 2003. Workshop manuals with functional descriptions, operational descriptions, specifications and service bulletins will be fully entered into the system from autumn 2003.